These Terms & Conditions govern your use of the mata31 platform. Please read this document carefully before registering an account or placing any bet. By accessing mata31, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
A plain-language summary of the most important areas — always refer to the full clauses below for the authoritative text.
You must be at least 21 years of age and a resident of Indonesia to open an account. We enforce this strictly through our KYC identity verification process.
All transactions are processed in Indonesian Rupiah (IDR) via local banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay). Deposits are instant; withdrawals are processed within standard operating hours.
All bonuses are subject to wagering requirements before withdrawal is permitted. Bonus abuse, multi-accounting, and matched-betting strategies are strictly prohibited and will result in account suspension.
You are solely responsible for keeping your credentials confidential. mata31 will never ask for your password. Report any unauthorized access immediately via our 24/7 live chat support.
Any form of fraud, collusion, arbitrage abuse, or use of automated betting software is prohibited. mata31 reserves the right to void bets and close accounts where prohibited activities are detected.
mata31 provides self-exclusion, deposit limits, and loss limits. We comply with responsible gambling standards and enforce the 21+ age restriction without exception on every account.
In these Terms & Conditions, the following terms carry the meanings assigned to them below. Where the context requires, the singular includes the plural and vice versa.
By accessing or using the Platform in any capacity — including browsing without a registered Account — you confirm that you have read, understood, and unconditionally accepted these Terms & Conditions in their entirety, together with the Privacy Policy and the Responsible Gaming Policy, each of which is incorporated herein by reference.
If you do not agree to any part of these Terms, you must immediately cease using the Platform. The Company reserves the right to amend these Terms at any time in accordance with Clause 16. Continued use of the Platform following the posting of any amendment constitutes your acceptance of the revised Terms.
Important: These Terms constitute a legally binding agreement between you and the Company. If you have any questions before registering, please contact our support team at [email protected] before proceeding.
To open and maintain an Account on the Platform, you must at all times satisfy each of the following eligibility criteria:
Age Restriction: The Platform is strictly for adults aged 21 and above. The Company employs automated and manual age-verification checks. Any Account found to belong to a person under 21 years of age will be immediately closed and all funds returned to the registered payment method.
Each eligible person may hold one Account only on the Platform. Creating multiple accounts ("multi-accounting") is a Prohibited Activity under Clause 10 and will result in immediate suspension of all associated accounts and forfeiture of balances.
When registering, you are required to provide accurate, complete, and up-to-date information, including but not limited to:
You are solely responsible for maintaining the confidentiality of your username and password. The Company will never request your password via any channel, including live chat or email. You must notify the Company immediately if you suspect unauthorized access to your Account. The Company accepts no liability for losses arising from your failure to maintain the security of your login credentials.
All Accounts on the Platform are denominated exclusively in Indonesian Rupiah (IDR). There is no option to hold a balance in any foreign currency. All deposits, withdrawals, bets, and bonus credits are processed in IDR.
The Company is required to verify the identity of all Account holders as part of its compliance obligations. KYC verification may be requested at any time, including at the point of first withdrawal or when account activity triggers an internal review threshold.
Standard KYC documentation requested by the Company may include:
Failure to complete KYC verification within the timeframe specified by the Company may result in withdrawal restrictions, temporary Account suspension, or permanent Account closure. The Company will not process any withdrawal request until all required KYC documents have been verified to the Company's satisfaction.
The Platform accepts deposits exclusively in Indonesian Rupiah (IDR) via the following supported channels:
Deposits via supported local bank transfers and e-wallets are typically credited to your Wallet within 60 seconds of confirmed payment. Processing times may be longer during periods of high transaction volume or scheduled bank maintenance windows.
The minimum deposit amount is Rp 10.000 per transaction. There is no maximum single-deposit limit, though large deposits may be subject to additional KYC review under Clause 5.
All deposits must be made from a bank account or e-wallet registered in your own name. Deposits made from third-party accounts will be declined and returned. The Company reserves the right to request proof of payment method ownership before processing any withdrawal where the deposit source cannot be confirmed.
No Third-Party Deposits: Accepting funds on behalf of another person, or depositing on behalf of another Account holder, is a Prohibited Activity under Clause 10 and will result in immediate Account suspension.
Withdrawal requests may be submitted at any time, subject to the following conditions:
Withdrawal requests submitted during staffed hours (07:00–23:00 WIB) are typically processed within five minutes. Requests submitted outside of those hours are queued and processed at the start of the next operational window. The Company targets a maximum processing time of 24 hours for all withdrawal requests; in practice, the majority are completed in under 30 minutes.
Standard account withdrawal limits are set at Rp 100.000.000 per transaction and Rp 500.000.000 per 24-hour period. VIP account holders may be subject to elevated limits confirmed in writing by the Company's VIP team.
The Company reserves the right to delay or withhold a withdrawal request pending investigation where there is reasonable suspicion of fraud, Prohibited Activity, or a breach of these Terms. The Company will notify the affected User within 48 hours of placing a hold on a withdrawal request.
The Company offers various promotional bonuses to eligible Account holders, including but not limited to welcome bonuses, reload bonuses, cashback offers, and free bets. All bonuses are subject to the terms set out below, as well as any additional promotion-specific conditions published at the time the bonus is offered.
Unless otherwise specified in the promotion's individual terms, all bonus funds are subject to a minimum wagering requirement of 10x (ten times) the bonus amount before withdrawal is permitted. For example, a bonus of Rp 100.000 must generate Rp 1.000.000 in qualifying wagers before the bonus and any associated winnings become withdrawable.
For the purpose of satisfying a wagering requirement, qualifying bets are defined as follows:
Unless otherwise stated, all bonus funds and any associated winnings expire if the wagering requirement is not met within 30 calendar days of the bonus being credited to your Wallet. Expired bonus funds are forfeited without compensation.
The Company actively monitors accounts for patterns consistent with bonus abuse, including but not limited to: placing opposing bets across multiple accounts to guarantee a profit regardless of outcome; using automated software to systematically exploit promotional offers; and creating multiple accounts to claim a welcome bonus more than once. Detection of any such pattern will result in bonus forfeiture, voiding of associated winnings, and account suspension.
One Bonus at a Time: Only one active bonus may be held in your Wallet at any time. Accepting a new bonus while a previous bonus is still subject to a wagering requirement will result in the earlier bonus being forfeited automatically.
The following general rules apply to all bets placed on the Platform. Market-specific rules (e.g., for mix parlay (multi-leg accumulator bets), Asian handicap, togel draws, live casino, and e-sports) are published in the relevant section of the Platform and form part of these Terms by reference.
A bet is not confirmed until the Platform has issued a bet confirmation reference number. The Company reserves the right to decline any bet at its sole discretion, including where a system error has resulted in the publication of manifestly incorrect odds. Bets placed on incorrect odds published due to a system error may be voided by the Company regardless of the outcome.
Where it is apparent that odds or market conditions have been published in error — for example, where decimal odds of 100.00 were published due to a data feed error when the correct odds were 1.50 — the Company reserves the right to void all bets placed on that market and return stakes in full to the relevant Wallets.
Live (in-play) betting markets may be suspended or removed at any time during an event. Bets accepted before a suspension are honored; bets submitted during a suspension period are not valid and will be returned. The Company accepts no liability for delays in suspension of live markets caused by data feed latency.
Minimum and maximum stake amounts vary by market and are displayed at the time of bet placement. The Company reserves the right to apply individual account-level stake limits where it determines that a User's betting pattern poses an unacceptable risk to the platform.
The following activities are strictly prohibited on the Platform. Engaging in any Prohibited Activity will result in the immediate suspension of your Account, forfeiture of all Wallet balances attributable to the prohibited conduct, and may result in referral to the relevant authorities where applicable law requires.
All content on the Platform — including but not limited to the mata31 brand name and logo, website design and layout, software, source code, text, graphics, images, odds data, and game content — is the exclusive property of the Company or its duly licensed content partners and is protected by applicable intellectual property law.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial betting and gaming activity. This license does not include the right to: reproduce, distribute, publicly display, or create derivative works from any Platform content; scrape or systematically extract odds, market data, or other information from the Platform; or sub-license access to the Platform to any third party.
To the maximum extent permitted by applicable law, the Company's total aggregate liability to you in connection with any claim arising out of or related to your use of the Platform — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the total value of deposits made by you to your Account in the 12-month period immediately preceding the date on which the relevant claim arises.
The Company expressly excludes liability for:
Nothing in these Terms limits the Company's liability for: (a) death or personal injury caused by the Company's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded by applicable law.
The Company is committed to the promotion of responsible gambling. Gambling is intended to be a form of entertainment and must not be viewed as a reliable source of income or a means of recovering financial losses.
The following tools are available to all Account holders free of charge, accessible directly from Account settings:
For further information, please review our dedicated Responsible Gaming page. If you believe gambling is negatively affecting your life or the lives of those around you, please contact our 24/7 support team immediately.
You may close your Account at any time by contacting the Company's support team. Prior to closing, any withdrawable balance (i.e., real-money funds not subject to an outstanding Wagering Requirement) will be returned to your registered payment method, subject to completed KYC verification.
The Company reserves the right to suspend or permanently close any Account, with or without prior notice, in the following circumstances:
Where an Account is closed by the Company due to a breach of these Terms, any bonus funds and winnings generated through the prohibited conduct are forfeited. Real-money deposits net of forfeited amounts will be returned to the registered payment method at the Company's discretion.
The Company collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you acknowledge that you have read and accepted the Privacy Policy.
In summary, the Company collects personal data that is necessary to operate the Platform, verify your identity, process transactions, detect fraud, comply with applicable legal obligations, and provide customer support. The Company does not sell personal data to third parties for marketing purposes.
The Company reserves the right to revise, update, or replace these Terms & Conditions at any time. Where a material change is made, the Company will notify registered Account holders via the email address on file at least 7 calendar days before the revised Terms take effect, unless a shorter notice period is required by law or regulatory necessity.
The "Last Updated" date shown in the page header reflects the date on which the most recent revision was published. It is your responsibility to review these Terms periodically. Continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Terms.
These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company holds its international gaming license. The parties irrevocably submit to the exclusive jurisdiction of the courts of that jurisdiction for the resolution of any dispute.
This clause does not affect any rights you may have as a consumer under the mandatory consumer protection laws of your country of residence, where those laws are not excludable by agreement.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or regarding the operation of the Platform generally, please contact the Company using the details below. All inquiries are acknowledged within 24 hours and resolved within a maximum of 7 business days.
Email Support
[email protected]
Support Hours
24/7, including Indonesian public holidays
For responsible gaming concerns, please visit our dedicated Responsible Gaming page for self-help tools, or contact our support team directly for immediate assistance.
Our FAQ covers the most common questions about accounts, deposits, withdrawals, and bonuses. You can also review our Privacy Policy or visit the Responsible Gaming page for player protection tools.
21+ only. Gambling involves financial risk. Please play responsibly.