Gambling is meant to be a form of entertainment — not a financial strategy, and never a way to recover losses. mata31 is committed to providing every player with the tools, information, and support they need to stay in control of their gaming activity at all times.
We build responsible gaming directly into the platform — not as an afterthought, but as a core part of how mata31 operates.
Every account on mata31 is subject to mandatory identity verification. We enforce the 21+ age restriction through KYC document checks and will permanently close any account found to belong to a minor, with all deposits returned.
You can suspend your mata31 account for a period of your choosing — from 24 hours to permanent closure — directly through your account settings or by contacting our support team. During any exclusion period, all marketing communications are stopped immediately.
Set your own daily, weekly, or monthly deposit cap. Limit reductions take effect immediately; increases require a 24-hour cooling-off period to prevent impulsive decisions. You are always in control of how much you fund your account.
Define a net loss threshold per day, week, or month. Once your loss limit is reached, no further bets will be accepted for the remainder of that period. This tool is particularly useful during periods when you feel your judgment may be impaired.
Set a maximum continuous session duration. When your time limit is reached, mata31 will automatically log you out regardless of ongoing activity. You can also enable on-screen reality-check reminders at intervals you define during a session.
If you feel gambling is negatively affecting your wellbeing or your finances, our support team is available around the clock. Reach out via live chat at any time — our agents are trained to assist with responsible gaming concerns sensitively and confidentially.
All of the following tools are built directly into the mata31 platform and available to every account holder at no cost. Access them through your account settings or by contacting support at any time.
Cap your deposits at a daily, weekly, or monthly threshold. Reducing your limit takes effect the moment you confirm the change. Requesting an increase triggers a mandatory 24-hour review window before it activates.
Set the maximum net amount you are comfortable losing within a given period. Once the threshold is reached, the platform will decline further bet placements until the period resets. Increases follow the same 24-hour cooling-off rule as deposit limits.
Define a maximum session length. When the limit expires, you will be logged out automatically. Reality-check pop-ups can be enabled to remind you how long you have been active during any session, at intervals you set yourself.
Temporarily suspend your account for 24 hours, 7 days, or 30 days without permanently closing it. During a break, you cannot deposit, place bets, or receive promotions. Your withdrawal access remains active so you can retrieve any balance.
Request a formal self-exclusion for a minimum of six months, or permanently. Once active, your account is locked, all marketing is suppressed, and you cannot re-register during the exclusion period. This is the strongest tool available and takes effect within two hours of a confirmed request.
Unsubscribe from all promotional emails, SMS notifications, and bonus offers at any time through your notification preferences or by contacting support. Opting out does not affect transactional communications related to your account or withdrawals.
Setting up any responsible gaming tool takes less than two minutes. Follow the steps below or contact our support team directly if you need assistance.
Access the mata31 platform and navigate to your account dashboard using your registered credentials.
Select "Account Settings" from the top navigation, then choose the "Responsible Gaming" tab from the settings menu.
Choose from Deposit Limit, Loss Limit, Session Limit, Take a Break, Self-Exclusion, or Marketing Opt-Out. Each tool has a dedicated configuration panel with clear instructions.
Set your desired parameters and confirm. Limit reductions and exclusions take effect immediately. You will receive a confirmation email to your registered address.
If you prefer to set up or escalate any tool through a live agent, contact our 24/7 support team. Self-exclusion requests made via live chat are processed within two hours.
Your settings are always active: Responsible gaming limits apply across all access methods — desktop browser, mobile browser, and any native apps. You cannot bypass an active limit by switching devices.
Problem gambling can develop gradually. Being aware of the warning signs is the first step toward addressing them before they escalate.
Chasing losses — continuing to bet beyond your budget in an attempt to recover money you have already lost, and feeling unable to stop until you "break even".
Borrowing to gamble — taking loans, using credit, or asking family and friends for money specifically to fund gambling activity.
Neglecting responsibilities — missing work, family obligations, or social commitments because of time or money spent on gambling.
Gambling to escape — using betting as a way to cope with stress, anxiety, depression, or other emotional difficulties rather than seeking healthier outlets.
Concealing gambling activity — hiding your betting habits, the amount you have spent, or your losses from people who are close to you.
Inability to stop — feeling restless, irritable, or anxious when you try to cut back or stop gambling, and failing to follow through on repeated attempts to do so.
If you recognize any of these signs in yourself or someone you know, please reach out to our 24/7 support team immediately. Asking for help is a sign of strength, not weakness. Our agents are trained to handle these conversations with empathy and confidentiality.
This is not a clinical diagnostic tool — it is a simple reflection exercise. If you find yourself answering "yes" to several of the questions below, it may be time to use one of the tools on this page or speak to our support team.
Have you spent more money on gambling than you originally planned on more than one occasion in the past month?
Have you ever tried to stop or cut back on gambling and found it harder than expected?
Have you gambled to recover money that you previously lost, only to lose more in the process?
Has gambling caused any conflict, tension, or concern in your relationships with family members, a partner, or close friends?
Have you borrowed money or sold possessions to fund gambling activity at any point in the past six months?
Do you feel anxious, irritable, or unsettled on days when you are unable to place bets or access a gaming platform?
If you answered yes to two or more questions above, we strongly encourage you to use the responsible gaming tools available in your account settings, or to reach out to our support team. You do not need to be in crisis to ask for help — early action is far easier than addressing a deeply entrenched habit.
Whether you want to activate a limit, request self-exclusion, or simply talk to someone, our team is here — every hour of every day, including Indonesian public holidays.
The fastest way to reach us. Start a live chat directly from the platform. Average response time is under 60 seconds, 24 hours a day.
For detailed requests, self-exclusion applications, or KYC-related responsible gaming queries, email us at [email protected]. We respond within 24 hours.
Access your deposit limits, time-out settings, and self-exclusion options directly in your Account Settings under the Responsible Gaming tab — no waiting, no queue.
mata31's support team includes agents specifically trained to handle responsible gaming conversations. All such interactions are treated with strict confidentiality and are never used to influence your betting decisions. If you request self-exclusion, that request will be honored without argument, delay, or attempts to retain you as an active player.
If you have questions about responsible gaming tools, account limits, or our platform policies, explore the resources below. Help is always one click away.
21+ only. Gambling involves financial risk. If gambling is causing you harm, please use our self-exclusion tools or contact support immediately.