Your privacy matters to us. This Privacy Policy explains exactly what personal data mata31 collects, why we collect it, how it is used and stored, and what rights you have as a member of our platform. We are committed to handling your information with transparency, care, and the highest security standards.
Six pillars of our privacy commitment — always refer to the full policy below for the authoritative text on each topic.
All personal data stored on mata31 servers is encrypted at rest. All data transmitted between your browser and our platform is protected by 256-bit SSL/TLS encryption — the same standard used by major international banks.
mata31 does not sell, rent, or trade your personal data to any third-party marketers or advertisers. The only parties who receive your data are those necessary to operate the platform — payment processors, KYC providers, and fraud prevention services.
As a mata31 member, you have the right to access a copy of your data, request corrections, ask for deletion, and opt out of marketing communications — all by contacting our support team directly.
We collect only the personal data that is strictly necessary to operate your account, verify your identity, process transactions, and meet our legal compliance obligations. We do not collect data speculatively or for unrelated commercial purposes.
Personal data is held only for as long as necessary to fulfill the purpose for which it was collected. Account data is retained for a minimum of five years after account closure to meet anti-money-laundering record-keeping obligations, then securely deleted.
All marketing communications from mata31 include a clear unsubscribe mechanism. You may opt out of promotional emails and SMS notifications at any time through your account settings or by contacting our support team at no cost.
In this Privacy Policy, the following terms carry the meanings assigned to them below. Terms defined in the mata31 Terms & Conditions and not separately defined here carry the same meaning.
mata31 is the Data Controller for Personal Data collected through the Platform. As Data Controller, mata31 is responsible for ensuring that Personal Data is Processed in compliance with applicable data protection law and the terms of this Privacy Policy.
If you have any questions about how your Personal Data is handled, or wish to exercise any of your rights described in Clause 12, please contact us at:
Data Protection Contact: [email protected] | Response within 24 hours, 24/7
mata31 collects Personal Data across several categories. The table below summarizes what we collect, why, and from which source:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, KTP/passport number, photograph | Account registration, KYC verification, age confirmation (21+) |
| Contact Data | Email address, Indonesian mobile phone number | Account access, two-factor authentication, support communications |
| Financial Data | Bank name, account number, account holder name; e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja) | Deposit and withdrawal processing, fraud prevention |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, bonus usage | Account management, dispute resolution, regulatory compliance |
| Technical Data | IP address, browser type and version, device type, operating system, session timestamps | Platform security, fraud detection, performance optimization |
| Usage Data | Pages visited, games played, features accessed, time spent on Platform | Product improvement, responsible gaming monitoring |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Quality assurance, dispute resolution, regulatory record-keeping |
We do not intentionally collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, political opinions, biometric data (beyond what appears on identity documents submitted for KYC), or health data. If any such data is incidentally included in a document you submit, it will not be used for any purpose beyond identity verification.
We collect Personal Data through the following channels:
The majority of Personal Data we hold is provided directly by you when you: register an account; complete KYC verification by submitting identity documents; make a deposit or withdrawal request; contact our support team; or respond to a promotion or survey.
As you interact with the Platform, we automatically collect Technical Data and Usage Data through Cookies, server logs, and similar technologies. This data is collected passively and is used primarily for security monitoring and platform optimization. See Clause 9 for our full Cookies policy.
We may receive additional data about you from the following third-party sources, where you have authorized them to share that data with us:
mata31 Processes your Personal Data on the following legal bases:
mata31 uses the Personal Data we collect for the following purposes:
No Automated Decision-Making with Legal Effect: mata31 does not use your Personal Data in any automated decision-making process that produces a legal or similarly significant effect on you without human review. Account suspension decisions are always reviewed by a compliance officer before being finalized.
mata31 does not sell, rent, or trade your Personal Data. We share Personal Data only in the following circumstances and only to the extent necessary for the stated purpose:
We share Personal Data with carefully vetted third-party service providers who Process data on our behalf under binding data-processing agreements. These include:
We may disclose Personal Data to law enforcement agencies, regulators, or courts where we are required to do so by applicable law, a valid legal order, or where disclosure is necessary to protect the legal rights of mata31 or to prevent imminent harm.
In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, Personal Data held by mata31 may be transferred to the acquiring entity, subject to equivalent privacy protections. Affected users will be notified in advance of any such transfer.
No sale of data: Under no circumstances will mata31 sell, license, or otherwise monetize your Personal Data to third-party advertisers, data brokers, or marketing companies.
mata31 operates as an internationally licensed platform. Your Personal Data may therefore be transferred to and stored on servers located outside of Indonesia. Where such transfers occur, we implement appropriate safeguards to ensure that your data receives a standard of protection consistent with applicable international data protection standards, including:
By registering an Account and using the Platform, you acknowledge that your Personal Data may be transferred internationally under the safeguards described above.
mata31 uses Cookies and similar tracking technologies to operate the Platform effectively and to collect analytics data. Cookies are small text files stored on your device; they do not execute code and cannot carry viruses.
You may control Cookie settings through your browser preferences. Blocking all Cookies will prevent the Platform from functioning correctly and will prevent you from logging in to your Account. We recommend allowing at minimum Essential and Security Cookies for full Platform access.
mata31 retains Personal Data for the period necessary to fulfill the purpose for which it was collected, or as required by applicable law. Our standard retention periods are:
When the retention period for a category of Personal Data expires, that data is securely deleted or irreversibly anonymized so that it can no longer be linked to an identifiable individual.
mata31 implements a layered security architecture to protect Personal Data against unauthorized access, disclosure, alteration, and destruction. Our technical and organizational measures include:
Data Breach Response: In the event of a Personal Data breach that poses a risk to affected individuals, mata31 will notify the relevant supervisory authority and, where required by law, affected users, within the timeframe mandated by applicable data protection regulation.
Depending on the data protection laws applicable to your situation, you may have some or all of the following rights regarding your Personal Data held by mata31:
To exercise any of the above rights, contact our support team at [email protected] with your request. We will respond within 30 calendar days. We may need to verify your identity before acting on any request.
The Platform is strictly intended for adults aged 21 years and above. mata31 does not knowingly collect Personal Data from individuals under the age of 21. If you believe that a person under the age of 21 has registered an account or submitted Personal Data through the Platform, please notify us immediately at [email protected]. Upon verification, we will delete the relevant data and close the account without delay.
Parental Responsibility: If you are a parent or guardian and suspect that your child has accessed or registered on the Platform, contact us immediately. We support third-party parental control software that can block access to gambling websites on shared or family devices.
The Platform does not contain links to external third-party websites in its standard navigation. If any third-party content is embedded within the Platform (for example, live sports data feeds or game content from licensed providers such as Evolution Gaming or Pragmatic Play), please note that those third-party services operate under their own privacy policies, which are independent of this Privacy Policy. mata31 is not responsible for the data practices of third-party content providers.
mata31 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. Where a material change is made, we will notify registered Account holders via the email address on file at least 7 calendar days before the updated Policy takes effect.
The "Last Updated" date at the top of this page indicates when the most recent revision was published. We encourage you to review this Policy periodically. Continued use of the Platform after the effective date of any update constitutes your acknowledgment of the revised Policy.
If you have any questions, concerns, or complaints about how mata31 handles your Personal Data, please contact us using the details below. All privacy-related inquiries receive a dedicated response within 24 hours, and formal complaints are resolved within a maximum of 30 calendar days.
Data Protection Contact
[email protected]
Response Time
Within 24 hours, 24/7 including Indonesian public holidays
If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction. We will provide relevant supervisory authority contact details upon request.
For questions about our platform rules more broadly, please review our Terms & Conditions. For responsible gaming tools and self-exclusion options, visit our Responsible Gaming page.
Our FAQ answers the most common questions about account security, data verification, and platform rules. You can also review our full Terms & Conditions or head back to the homepage.
21+ only. Gambling involves financial risk. Please play responsibly.